Where can I find my invoices?

We create invoices automatically and send them by email. You can also find them at any time through Billing in the customer portal.

Downloading an invoice

1. Go to Billing.
2. Open the customer portal.
3. Select the invoice from your invoice history.
4. Download the invoice as a PDF.

Using a separate invoice email

You can enter a separate email address under Billing, such as accounts@your-company.com. This does not change the email address you use to sign in.

The new address applies to future invoices and billing messages. Existing invoices keep the email address that was saved when they were issued. If you clear the field, new invoices go to your sign-in email again.

Company details on invoices

Add your company name, billing address and VAT ID under Account in the company section. We use those details for future invoices.

Immopix uses the German small business regulation under Section 19 of the German VAT Act and does not charge VAT. The listed prices are final prices, so the invoices do not provide input VAT for deduction.

When is the invoice sent?

We send the invoice once the payment is complete. Card payments normally complete immediately. SEPA direct debits can take several working days, and occasionally longer. Your credits remain available while the debit is processed.

For questions about an invoice, contact contact@immopix.ai.